Shipping Policy

• NZ Domestic (via NZ Post Tracked Overnight):
  
• Ready‑to‑ship items: typically dispatched within 1–3 business days
  
• Made‑to‑order or bespoke: typically 4–8 weeks (or as otherwise agreed)
  
• International: Shipped via NZ Post International Courier; delivery times vary by destination.
  

You'll receive tracking info via email. Shipping charges are calculated at checkout and are non‑refundable unless required by law.

 Returns (Ready‑to‑Ship only):

• Eligible within 10 days of delivery - we do not accept returns for reasons including 'change of mind'.
  
• Items must be unworn, in their original packaging.
  
• Return shipping is your responsibility.
  
• Exchanges are subject to availability; credit notes are valid for 6 months from issue

Faulty or Damaged Items:

• Contact us at hello@coveted.nz within 48 hours of receipt and we will do our best to make good.
  
• We may request photos or the item be returned (at our cost).
  
• We will repair, replace, or refund under the New Zealand Consumer Guarantees Act.
  

Bespoke / One‑of‑a‑Kind / Engraved / Impression items:

• Not eligible for change‑of‑mind returns.
  
• Faulty items are covered by the same process as above.
  
  

Resizing Service:

• Available for incorrect sizing; contact us within 10 days for details.
  
• A resizing fee may apply.
  

Sale Items:

• Not refundable or exchangeable.
  

Refund Timeline:

• Once returned and inspected, refunds or credits will be processed within 14 business days.